For the hospitality industry, Christmas and New Year should be remembered for celebrations, great service and memorable experiences. For many frontline hospitality staff, however, it’s also one of the most challenging periods of the year.
Violence is rarely the beginning of conflict. It is usually the final stage of a process that has been building, often unnoticed, for minutes, hours or even weeks. By the time someone is shouting or acting aggressively, you’ve already missed countless opportunities to change the outcome.
Conflict doesn’t start with violence. How to spot the signs Read More »
The latest TES Teacher Wellbeing Report paints a stark picture of the current education system globally. According to the report, 73% of educators identified workload as their primary source of stress, while 58% cited student behaviour as a major stressor.
Teacher stress, student behaviour and conflict. What can education do next? Read More »
As the clocks go back and daylight hours shorten, many employees across the UK find themselves travelling to and from work in darkness. For some, this is little more than an inconvenience. For others, particularly lone workers, frontline staff, and those in public-facing roles, the darker seasons bring heightened risks to personal safety, wellbeing, and confidence.
Darker nights – Safer staff Read More »
In the UK, employers do not have a specific legal obligation to provide conflict management training as a standalone, mandated course for all staff, or for every situation.
However, they do have a general legal duty of care to protect the health, safety, and welfare of their employees. This duty is primarily laid out in the Health and Safety at Work etc. Act 1974 and associated regulations.
Advice when selecting a conflict management trainer Read More »
🍀Have an organisation-wide shared understanding of risk☘️ Define what constitutes a ‘Critical’ incident and a ‘Major’ incident, what differentiates them, what they mean in terms of resourcing, response, priorities and life cycles☘️ Build teamwork and trust beforehand.☘️ Crises don’t always build trust but they will always test it☘️ Practice under pressure to build staff confidence,
What I learned from dealing with crisis! Read More »
We train for reality - No fluff, no theory for theory’s sake, just practical skills that work under pressure.
We specialise in human behaviour - Conflict, influence, awareness, decision-making, it all starts with understanding people.
We go beyond leadership - We build leaders who can read the room, manage tension, and act with clarity when it counts.
We don’t do generic - Every course is tailored, scenario-driven, and grounded in the real challenges your people face.
We make it stick - Our training is memorable, actionable, and designed to change behaviour, not just tick boxes.
